Shipping policy
At RoastRise Co, we are committed to delivering your order in a timely and reliable manner. This Shipping Policy outlines how orders are processed, shipped, and delivered.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
If there is a delay in processing your order, we will notify you via email.
2. Shipping Times
We currently ship only within the United States.
Estimated delivery time within the USA is:
- United States: 3–7 business days
Please note that these are estimated delivery times and may vary due to external factors.
Shipping timelines are estimates and may be affected by logistics or demand fluctuations.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping may be offered on selected orders or promotions.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this tracking number to monitor the delivery status of your order.
5. Delays and Issues
Delivery delays may occur due to factors beyond our control, including:
- Shipping carrier delays
- Incorrect shipping information
- High demand periods
RoastRise Co is not responsible for delays caused by these external factors.
6. Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
7. Lost or Stolen Packages
If your package is lost or marked as delivered but not received, please contact us.
We will assist you in resolving the issue with the shipping carrier.
8. Shipping Restrictions
We currently do not offer international shipping outside of the United States.
9. Contact Information
If you have any questions about your shipment, please contact us at:
Email: contact@RoastRiseCo.com